Conditions of Use

I – Application and opposability of the general terms and conditions of sale

1.1 – The present general terms and conditions of sale are brought to the attention of each customer to allow them to place an order.

1.2 – Therefore, this implies full, unreserved acceptance by the customer of these general terms and conditions of sale.

1.3 – No special condition originating from the customer may prevail over the present terms and conditions.

II – Orders and confirmation

2.1 – The customer undertakes to fill out the order form accurately. In the event of a mistake in the wording of the recipient's address details, Patrick ROGER Chocolates cannot be held responsible if it is impossible to deliver to the recipient or if the goods need to be returned to Patrick ROGER Chocolates. If the customer wishes to have the package re-routed to another address, the customer must pay the extra charges.

2.2 – Each order is subject to acceptance by us. The items presented on our e-Shopping website may under no circumstances be subject to requests to modify their composition or their presentation.
For orders higher than 750 € excluding delivery costs, Patrick ROGER Chocolates reserves the right to reject the order and ask you to contact us by email at boutique@patrickroger.com in order to follow a procedure that is more appropriate to the volume requested. The same goes for requests relating to commercial relations with professionals or shops.

2.3 – As of confirmation of the credit card data on the interface of our partner bank, the order is considered as irrevocable and may not be challenged.
The order is only definitively accepted after confirmation of payment of the amount corresponding to the order. Therefore, the order will only be handled after effective receipt of payment to Patrick ROGER Chocolates.
The seven-day cooling-off period does not apply to contracts for the supply of perishable foodstuffs such as chocolates.


III – Prices and delivery charges

3.1 – The prices indicated on the order form are in €uros, VAT inclusive, ex warehouse at Bld St Germain 75006 PARIS. The VAT rate of 5.5% applies to orders destined for mainland France and overseas territories, Corsica, and the countries of the European Union. In accordance with the legal requirements, certain items may be subject to a VAT rate of 19.6%. The prices indicated on this site may be revised in the course of the year owing to the variability of the cost of our raw materials.

3.2 – The delivery costs are payable on top of the sale price. We use a system of brackets to obtain the package volume and the resultant cost according to weight. These delivery costs comprise the cost of preparing the package and the costs of transport.

CLICK HERE TO DOWNLOAD DELIVERS RATES AND COUNTRIES LIST (PDF)


3.3 – Import duties: there are no import duties within the European Union. For all other countries, any taxes or customs duties are to be borne by the recipient and must be paid on delivery.


IV – Payment on order

4.1 – Payment is made online, by credit card: Visa, Eurocard, Mastercard.

4.2 – The currency used for the transaction is the €uro. The amounted debited from the account of the credit card used will depend on the rate of the €uro on the day of the debit and on any exchange costs charged by the bank issuing the card.

4.3 – The order is only definitively accepted after confirmation of payment of the amount corresponding to the order. Therefore, the order will only be handled after effective receipt of payment by Patrick ROGER Chocolates.

4.4 – The customer must indicate his or her card number, the expiry date and the last three figures of the pictogram featuring on the reverse side of the card. The SSL protocol used guarantees total confidentiality of personal data transmitted over the internet.


V – Unavailability of products


5.1 – We can supply our entire product line all year long, except for seasonal products (e.g. marrons glacés (candied chestnuts)). The availability of products will be specified where applicable on our online shop.


VI – Tasting/Storage

6.1 – Our chocolates should be consumed at a room temperature of 18 to 20°C, within 15 days of purchase.
Our chocolates should be kept in their original packaging at a temperature of 15 to 20°C and should be stored in a cool, dry place. 


VII – Delivery of products

7.1 – The items are prepared and packed by Patrick ROGER Chocolates in a closed package resistant to shocks during transport.

7.2 – The customer is responsible for the indications given when the order is placed (full address, storey, door code, telephone, etc.). Patrick ROGER Chocolates may not be held responsible for an undelivered package owing to incorrect indications. If the package is returned to us because of this type of problem, the re-delivery will be invoiced in full to the customer.

7.3 – ATTENTION: orders indicating a P.O. box address will not be handled.

7.4 – After confirmation of payment, Patrick ROGER Chocolates undertakes to process and send the order to the destination indicated in accordance with the procedure and means of transport we have determined.
Orders received via the internet, after acceptance of payment by the credit card centre and effective receipt by Patrick ROGER Chocolates, are prepared and dispatched within 48 hours. However, in peak periods (15 to 24 December), lead times may not necessarily be guaranteed.

The lead time for receipt of the packages from Patrick ROGER Chocolates is 48 hours. Once this period has elapsed, you can consult the website of La Poste www.laposte.fr where you will find the situation concerning your package via the dispatch N° given to you when your order is confirmed.

7.5 – If the recipient is absent, a non-delivery notice will be left in his or her letterbox. The package should then be collected as soon as possible from the address indicated. Patrick ROGER Chocolates may under no circumstances be held responsible for any deterioration of the products owing to late collection from the post office.

7.6 – With the aim of sending you our chocolates in the best possible conditions, we dispatch orders only on Tuesdays, Wednesdays and Thursdays to ensure they are not stored in warehouses or other places unsuitable for their conservation.

7.7- Under no circumstances can we be held responsible for any damage to the products if the package has been opened during transport, or if the recipient is absent when the package is delivered.

7.8 – The customer must ensure the delivery conforms to the order. In order to be handled, any claim must be made within 48 hours following receipt (contact at boutique@patrickroger.com). The goods are transported at the risk of the recipients, since ownership is transferred to them upon acceptance of the order.


VIII – Replacements and refunds

8.1 – No returns, refunds or replacements will be granted.

8.2 – No claim may be made by the customer concerning the taste, freshness or appearance of the products.


IX – Obligation of the customer

9.1 – All orders must be destined for personal use.
Resale and use or transformation of our products for any commercial purpose is strictly prohibited without our authorization.


X – Confidentiality of data

10.1 – With the purpose of protecting your privacy, Patrick ROGER Chocolates keeps all data concerning you strictly confidential. When you purchase, we only ask you for the information that is indispensable for your order (surname, forename, full address, e-mail). This data entered online is saved to a secure server and is immediately encrypted.

10.2 – In accordance with the French Information Technology and Liberty law of 6 January 1978, you have the right to access and rectify the data that concerns you.
To exercise this right and to receive the information, you can contact Patrick ROGER Chocolates at boutique@patrickroger.com. In case of error or modification, it may be rectified.

XI – Independence of clauses - Force majeure – Applicable law

11.1. If one of the present general terms and conditions should be declared inapplicable or invalid for any reason, this invalidity or inapplicability will not affect the application or validity of the other provisions in these general terms and conditions, and the clause that is invalid or deemed inapplicable will be replaced by the closest possible provision.

11.2. Neither Patrick ROGER Chocolates nor the customer may be held responsible for any non-fulfilment or delay in fulfilment of one of its obligations described in the present general terms and conditions of sale if such non-fulfilment or delay is due to a case of force majeure.

11.3 - Force majeure means any external, unforeseeable and uncontrollable event within the meaning assigned by article 1148 of the French Code Civil, including, without being limited to: total or partial lock-outs or strikes, war, weather conditions, epidemic, blockage of transport or supply means for any reason whatsoever, earthquake, fire, storms, flooding, etc.

11.4 – The present general terms and conditions are governed exclusively by French law. The Paris Business Tribunal is the only body competent to deal with any litigation or dispute arising from them.